Frequently Asked Questions
Everything you need to know about your Peppy Beads experience.
What materials are used in Peppy Beads jewelry?
We use a mix of high-quality glass seed beads, freshwater pearls, and tarnish-resistant 14k gold-filled or sterling silver hardware to ensure longevity and style.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Please allow an additional 2 days for us to hand-assemble your custom pieces.
Do you offer international shipping?
Yes, we ship worldwide! International delivery times vary by location but generally take between 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that custom-made name necklaces and earrings are final sale for hygiene and personalization reasons.
How should I care for my beaded jewelry?
To keep your beads vibrant, we recommend avoiding direct contact with perfumes, lotions, and chlorine. Store your jewelry in a dry place when not in use.
Can I request a custom length or color?
Absolutely! We love creating unique pieces. Simply contact our support team or leave a note at checkout, and we will do our best to accommodate your custom request.